Official Referral Program Rules

1. Purpose

The ProFlow Referrals Program (“Program”) is designed to reward qualified participants (e.g. plumbers) who submit legitimate business referrals through the ProFlow Referrals platform.

These Official Referral Program Rules (“Rules”) govern participation in the Program and are incorporated into the ProFlow Referrals Terms of Service.

By participating in the Program, you agree to comply with these Rules.

2. Definitions

For purposes of these Rules:

Participant

means any registered ProFlow Referrals user (master company) with an active paid account.

Referral

means a prospective customer submitted through the ProFlow Referrals platform by enrolled end-user, e.g. plumber.

Qualified Referral

means a referral that satisfies all eligibility requirements contained in these Rules.

Customer

means the homeowner, landlord, property manager, business owner, or authorized representative being referred.

3. Eligibility for Master Company

To participate, you must:

• Maintain an active ProFlow Referrals account in good standing.
• Have paid the applicable One-Time User Access Fee.
• Submit referrals through the official ProFlow platform.
• Comply with all applicable laws and these Rules.

ProFlow Master Company’s employees and contractors may be excluded from certain incentive programs at ProFlow’s discretion.

4. What Qualifies as a Referral

A Qualified Referral must:

• Be submitted through the ProFlow platform.
• Include accurate customer contact information.
• Represent a genuine opportunity for services.
• Be submitted in good faith.
• Be made with the customer’s knowledge or permission where required by applicable law.
• Not already exist in ProFlow’s active referral system or active sales pipeline, as determined by ProFlow.

5. Non-Qualified Referrals

The following generally do not qualify:

• Self-referrals.
• Referrals using fictitious names or information.
• Duplicate submissions.
• Spam or mass-generated referrals.
• Customers already working with the contractor.
• Existing customers already assigned to another referral.
• Referrals submitted after the customer has already contacted the contractor directly.
• Referrals obtained through deceptive or unlawful means.

6. Referral Ownership

Submitting a referral does not automatically establish ownership of that customer.

When multiple participants submit the same customer, ProFlow may consider factors including:

• Date and time submitted.
• Completeness and accuracy of the referral.
• Prior communications.
• Existing customer relationships.
• Other relevant records.

ProFlow has sole discretion in determining referral ownership.

7. Duplicate Referrals

If duplicate referrals are received:

• Credit will generally be awarded to the first verified qualifying referral received through the Platform.
• Subsequent duplicate submissions are not eligible unless ProFlow determines otherwise in exceptional circumstances.

8. Referral Verification

Before a referral is accepted, ProFlow may verify:

• Customer identity.
• Contact information.
• Project legitimacy.
• Service eligibility.
• Existing customer status.
• Prior referral history.

Participants agree to cooperate with reasonable verification requests.

9. Fraud Prevention

Maintaining trust in the Program is essential.

The following are strictly prohibited:

• Fake referrals.
• Fake customers.
• False addresses.
• False contact information.
• Self-referrals.
• Referring yourself through another account.
• Creating multiple accounts.
• Artificially inflating referrals.
• Referral “gaming.”
• Automated submissions.
• Identity misrepresentation.
• Any attempt to manipulate the Program.

Violation may result in:

• Immediate account suspension.
• Permanent removal from the Program.
• Forfeiture of pending rewards.
• Termination of your ProFlow account.
• Legal action where appropriate.

10. Referral Rewards

When referral incentives or rewards are offered by ProFlow:

A reward is earned only after all published qualification requirements have been satisfied.

Unless otherwise stated in writing, rewards generally require:

• Verification of the referral.
• Acceptance by the participating contractor or service provider.
• Completion of the qualifying service or transaction.
• Payment in full or partial by the customer, if applicable.
• Expiration of any applicable cancellation period.

Submission of a referral does not guarantee that a reward will be earned. Referral programs commonly condition rewards on meeting objective qualification criteria determined by the program administrator.

11. Reward Payments

Where applicable:

• Reward amounts are determined solely by ProFlow.
• Rewards may be modified or discontinued prospectively.
• Participants are responsible for providing accurate payment information if required.
• Participants are responsible for any taxes associated with rewards they receive.

12. Customer Privacy

Participants must respect customer privacy.

You may not submit customer information that:

• Was obtained unlawfully.
• Was purchased without authorization.
• Violates applicable privacy laws.
• Was collected through deceptive practices.

13. No Employment Relationship

Participation in the Program does not create:

• Employment
• Partnership
• Joint venture
• Agency
• Franchise

between you and ProFlow Referrals.

Participants act independently.

14. Program Changes

ProFlow may modify:

• Eligibility requirements.
• Reward amounts.
• Verification procedures.
• Referral qualifications.
• Platform functionality.

Changes become effective when posted on the Platform or website.

15. Program Suspension or Termination

ProFlow may suspend or discontinue the Program at any time.

Previously earned and verified rewards will continue to be honored unless they were obtained through fraud or violation of these Rules.

16. Final Decisions

To ensure fairness and consistency, ProFlow retains sole discretion regarding:

• Referral qualification.
• Duplicate submissions.
• Referral ownership.
• Reward eligibility.
• Fraud investigations.
• Program administration.
• Interpretation of these Rules.

All determinations made by ProFlow are final.

17. Limitation of Liability

ProFlow is not responsible for:

• Lost referral opportunities.
• Lost business.
• Lost commissions.
• Technical interruptions.
• Data transmission failures.
• Customer decisions.
• Contractor decisions.
• Delays outside our reasonable control.

Participation in the Program is at your own risk.

18. Governing Law

These Rules are governed by the laws of the State of Hawaii.

Any disputes relating to the Program shall be resolved in the appropriate courts located within the State of Hawaii.

19. Contact Information

20. Program Summary (Plain English)

Here’s how the Program works:

• Create a ProFlow Master Company account and pay the One-Time User Access Fee.
• Invite end-users (e.g. plumbers) to participate in the program
• End-users (e.g. plumbers) submit legitimate referrals through the Platform.
• Make sure the information is accurate and complete.
• ProFlow Master Company verifies the referral.
• If the referral meets all qualification requirements and any published reward conditions are satisfied, the applicable reward is issued.
• Fake, duplicate, manipulated, or fraudulent referrals are prohibited and may result in account termination.

Our goal is to provide a fair, transparent, and trusted referral platform for contractors, service providers, and business partners.